Guide · AI · For the owner who asks Meta AI for help

Using Meta AI as your own assistant in WhatsApp: asking about price lists and files, reminders, flyers, web search, and deleting what you shared

Meta AI in WhatsApp can work as your own helper: you can forward it a customer's question, drop in a price list, or ask it for a flyer. Each of those hands something to Meta. Here is what WhatsApp's own Help Center says Meta AI can do for you, what Meta receives when you use it, and how to delete it afterwards.

Published 14 October 2026

The Meta AI chat you open yourself

WhatsApp's article How to chat with Meta AI calls it "an optional service". You open a chat with Meta AI, accept the terms if asked, and type a prompt or pick a suggested one. Its replies are generated by AI, using a technology from Meta, in response to what you send, and the Help Center warns that some messages generated by AI "might not be accurate or appropriate".

Most of these articles add the same note: Meta uses AI chats consistent with Meta's Privacy Policy, and by using the feature you agree to Meta's AI Terms of Service.

Our reading

This guide is about the Meta AI chat a WhatsApp user opens for themselves, where Meta AI is available. The Help Center articles are written for WhatsApp and do not say whether each feature appears in the WhatsApp Business app. The assistant built into the Business app has its own guide: Meta AI business assistant in the WhatsApp Business app.

Asking about a customer's message

WhatsApp's article How to ask Meta AI about a message says you can ask questions or get advice about a specific message in an individual or group chat. On Android: tap and hold the message, choose Ask Meta AI, tap Continue if asked, type your prompt and send. The answer appears in your chat with Meta AI. On WhatsApp Web, How to chat with Meta AI gives the same idea as a forward: hover over the message, choose Forward and search for Meta AI.

The same article says Meta "can only read messages that people choose to share with it, or that mention @Meta AI", and that your personal messages and calls stay end-to-end encrypted.

Our reading

When you ask Meta AI about a customer's message, you are the person choosing to share it. That message, and whatever personal details are in it, goes to Meta. Our guide Can Meta AI read your WhatsApp chats with customers? covers mentions, summaries and Restricted chat.

Price lists, documents and photos

WhatsApp's article How to ask Meta AI about files says Meta AI can summarise a file, answer questions about it, or give recommendations. In the chat with Meta AI, attach a document, add a prompt if you like, and send. Meta AI replies with text.

Formats: PDF, TXT, DOCX, DOC, XLSX, XLS, PPT, PPTX and CSV are among the formats Meta AI supports.
How much: Up to nine attachments for each question, with a maximum of 40 MB per attachment. On WhatsApp Web you can attach one file.
Photos: WhatsApp's article How to ask Meta AI about images, photos, and videos says that on WhatsApp Web you attach one image or photo, up to 40 MB, and Meta AI answers with text or an image.
Only what you send: Meta AI won't access your files or photos unless you choose to send them. You can delete your AI chats and the files you sent to Meta AI at any time.

Both articles say what happens to what you send: "Meta receives your prompts, the messages you share, and feedback", to give you responses and to improve its AI quality.

Our reading

A price list you already give customers is less sensitive than a spreadsheet of customer names, numbers and orders. Before you upload a file, take out anything about your customers that Meta AI does not need to answer your question.

Flyers, PDFs and web pages Meta AI makes

WhatsApp's article How to ask Meta AI to create images, files, and HTML gives examples of what it can make: an image from a description, a PDF or document such as a flyer, and an interactive web page or a simple app such as a planner. Describe what you want in the chat with Meta AI, and it shares the result there. Open it and choose Download to save it to your device.

Forwarding one item: When you forward a single image or file, it won't be labelled as coming from Meta AI.
Forwarding the whole reply: When you forward Meta AI's entire response, it is labelled Forwarded from Meta AI.
Web pages stay put: At this time, HTML and interactive web pages can't be forwarded.
Web pages load from the web: HTML files can load content from the web when you open them. The article says this web content is accessible to Meta, so it isn't protected by end-to-end encryption.

You delete media Meta AI made by deleting the chat it is in.

Our reading

A flyer you forward on its own carries no Meta AI label, so nothing on it tells your customer Meta AI made it. Check every price, date and spelling on it first, since the Help Center says AI output might not be accurate.

Reminders and scheduled tasks

WhatsApp's article on scheduling tasks and reminders says Meta AI can remind you to do something, and can also complete certain tasks for you at a set time, such as preparing a daily briefing or tracking the weather for the week. Describe the task in the chat with Meta AI. When you add one you can choose:

How often: One-time, daily, weekly or monthly.
When: A date and a time.
What: Instructions for the task.

To see your tasks, open the chat with Meta AI, tap Meta AI, then Scheduled. To change one, ask Meta AI in the chat; you can adjust the title, frequency, date, time and prompt. To delete one, tap it under Scheduled and tap Delete, or ask Meta AI to delete it.

Our reading

The article describes reminders sent to you by Meta AI. It says nothing about messages to your customers, so do not treat it as a way to follow up with them.

Speaking instead of typing

WhatsApp's article on voice prompts says you can ask Meta AI a question by voice. You see a text transcript of what you said, and Meta AI replies with text, media or search results. If you have not already let WhatsApp use your microphone, it asks first, and you can delete a voice prompt before it is sent.

At this time the supported languages are English, Arabic, Bengali, French, German, Hindi, Indonesian, Italian, Portuguese, Spanish, Tagalog, Thai and Vietnamese. The article says Meta receives your prompts and may use this data to improve its AI quality.

When Meta AI searches the web

WhatsApp's article About Meta AI web search says Meta AI may search the web for up-to-date information. It writes a search query from your prompt and sends it to select web search engines, "without connecting the search to your account". The article adds that search queries may be used to improve search results. Tap See details under a reply to see the query Meta AI sent and the sources it used.

WhatsApp's article About Meta AI web search says web search is on by default and can be turned off. The article on turning it off or on says it is on by default in Incognito chats, side chat, and groups where Meta AI with Private Processing is a member. The only switch it describes is for Incognito chats: WhatsApp Settings, then Chats, then Private Processing, then Web search. With it off, Meta AI's answers are based on when its model was last trained.

If a source or link Meta AI used infringes your intellectual property rights, WhatsApp's article on reporting a source or link points you to a Meta form.

Our reading

An answer built from an old training date can be out of date on prices, rules or opening hours. If web search is off, check anything time-sensitive yourself. Incognito chat and side chat are covered in our guide Your customer can ask an AI about your WhatsApp chat.

Deleting what you shared

WhatsApp's article How to delete your chats with Meta AI separates two things: deleting the chat on your device, and deleting Meta AI's copy of what you shared.

From your device: Delete one chat with Meta AI, or select several and delete them. Once deleted, a chat can't be restored.
Meta AI's copy: Deleting Meta AI's copy of your messages and information takes a command you type in the chat. The Help Center gives one command for a single chat and another that resets every individual and group chat you have used Meta AI in.
Download first: WhatsApp's article on downloading your Meta AI chat history gives a command that sends you a link to download it. You can't ask for or download that history after you delete the chat or your WhatsApp account.
Memory: WhatsApp's article About Meta AI Memory says Meta AI Memory, and any details Meta AI may have remembered, are no longer available.

Our reading

Deleting the chat on your phone is not the same as deleting Meta AI's copy. If you want a record, download the history first, then use the Help Center's commands to clear Meta AI's copy.

Telling Meta a reply was wrong

WhatsApp's article on feedback says you can rate a message or image from Meta AI as Good response or Bad response, add a reason if asked, and submit. The files article lists feedback among the things Meta receives.

Whether you see Meta AI at all

Most of these articles carry the same note: Meta AI is only available in limited countries, and might not be available to you yet even if others in your country have it. WhatsApp's article About languages Meta AI is available in adds that you can chat in any language, but in some countries Meta AI only appears on devices set to certain languages. That list includes English, Urdu, Bengali, Persian and Turkish, among others. Arabic is not on it.

Our reading

The article does not say which countries the device-language rule applies to, so we cannot tell you whether it applies where you are. If a colleague sees Meta AI and you do not, the language your phone is set to is one thing to compare.

What this means for your shop

BitByteCore is a verified Meta Tech Provider (since 9 September 2026). This guide repeats WhatsApp's own Help Center articles, and is not legal advice.

Our reading

Meta AI can save you time on summaries, flyers and reminders. Treat everything you send it as shared with Meta, keep customer details out unless they are needed, check what it makes before a customer sees it, and use the commands to clear Meta AI's copy when you are done. For pictures, see making pictures for your WhatsApp business with Meta AI.

Questions

Does Meta see a customer's message if I ask Meta AI about it?

WhatsApp's Help Center says Meta can only read messages people choose to share with it or that mention @Meta AI. Asking Meta AI about a message is choosing to share it, and the files article says Meta receives the messages you share, partly to improve its AI quality.

Can Meta AI read my price list?

Yes, if you send it. Meta AI can summarise or answer questions about files such as PDF, DOCX, XLSX and CSV, up to nine attachments per question and 40 MB each. It won't access files you don't send.

Will my customer know a flyer was made by Meta AI?

Not from a label, if you forward the flyer on its own. WhatsApp's Help Center says a single forwarded item isn't labelled as coming from Meta AI, while a whole forwarded response is labelled Forwarded from Meta AI.

Can I talk to Meta AI in Arabic?

Voice prompts support Arabic, according to WhatsApp's Help Center, and you can chat in any language. Separately, in some countries Meta AI only appears on devices set to certain languages, and Arabic is not on that list.

If I delete my chat with Meta AI, is it gone from Meta?

Deleting the chat removes it from your device and can't be undone. Deleting Meta AI's copy of what you shared takes a separate command the Help Center gives. Download your history first if you want it, because you can't after deleting the chat.

Who is BitByteCore?

BitByteCore is a verified Meta Tech Provider (since 9 September 2026). This guide repeats WhatsApp's own Help Center articles, and is not legal advice.

Sources

WhatsApp Help Center: How to chat with Meta AI, read 14 October 2026.
WhatsApp Help Center: How to ask Meta AI about a message (Android), read 14 October 2026.
WhatsApp Help Center: How to ask Meta AI about files, read 14 October 2026.
WhatsApp Help Center: How to ask Meta AI about images, photos, and videos, read 14 October 2026.
WhatsApp Help Center: How to ask Meta AI to create images, files, and HTML, read 14 October 2026.
WhatsApp Help Center: How to schedule tasks and reminders with Meta AI, read 14 October 2026.
WhatsApp Help Center: How to send voice prompts to Meta AI, read 14 October 2026.
WhatsApp Help Center: About Meta AI web search, read 14 October 2026.
WhatsApp Help Center: How to turn Meta AI web search off or on (Android), read 14 October 2026.
WhatsApp Help Center: How to delete your chats with Meta AI, read 14 October 2026.
WhatsApp Help Center: How to download your Meta AI chat history, read 14 October 2026.
WhatsApp Help Center: About Meta AI Memory, read 14 October 2026.
WhatsApp Help Center: How to provide feedback about responses from Meta AI, read 14 October 2026.
WhatsApp Help Center: How to report a source or link used in a response from Meta AI, read 14 October 2026.
WhatsApp Help Center: About languages Meta AI is available in, read 14 October 2026.

This guide describes WhatsApp's pages as we read them, and is not legal advice. More plain-language notes like this one are on the guides page.

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