Questions
The questions people actually ask, answered the way we answer them on a call
Including the awkward ones. If a question you have is not here, ask it at the demo and we will add the answer to this page.
Getting started
What do I actually need before we can start?
A phone number the business controls, business documents Meta will accept (usually your registration certificate and something showing the address), and someone at your end who can make decisions about wording. That is genuinely it.
How long does it take?
For a business whose documents are in order, one to two weeks from agreement to your team answering, and most of that is waiting on Meta's business verification rather than on us. Connecting your own systems adds time in proportion to the system.
Do I sign up on this website?
No. There is no login here and no account to create with us. After the demo we e-mail you a link to Meta's own sign-up page, and the number is connected there, on Meta's window, in your own name.
Do you work with businesses outside the UAE and Pakistan?
Yes, where Meta's platform is available. Most of our work is with manufacturers, packaging businesses and distributors in the Gulf and in Pakistan, so that is where we know the ground best.
Your number and the app on your phone
Can I keep using WhatsApp Business on the handset?
Yes, if you are connecting a number that already runs the WhatsApp Business app. Meta calls the arrangement Coexistence: the number works on the platform and stays in the app on the phone at the same time, so your staff keep the phone they know.
What happens to the conversations already on that phone?
They come across when the number is connected, within the window and the limits Meta applies. Nobody starts from an empty screen.
Can I connect a number that is on my personal WhatsApp?
Only by removing it from personal WhatsApp first, and that deletes the chats on it. If those conversations matter, use a different number. We will say so before you do anything you cannot undo.
Do my customers have to change anything?
No. They message the same number in the same app and see the same conversation. Everything that changes is on your side of it.
Whose number is it, legally?
Yours. It is verified into a WhatsApp Business Account owned by your own Meta business portfolio, not ours. If you leave us you keep the number, the account and the history.
Can I get the green tick?
That is Meta's decision, based on your business verification and how your number performs, and nobody can sell it to you. Anyone who promises it is not telling you the truth.
Costs
Who charges me for what?
Two separate bills. Meta charges you per message, directly, on a payment method attached to your own Meta account. We charge for the software and the work. Meta's money never passes through us, so we never mark it up.
How much does a message cost?
It depends on the message category and on where your customer is, and Meta publishes the rates and changes them, which is why we do not restate them on this site. Meta's own pricing page carries the current numbers, and we will work through what your volume means at the demo.
Is answering a customer free?
Up to a monthly allowance. From 1 October 2026 Meta gives each business phone number a set number of free replies a month inside the 24-hour window that opens when a customer messages you, and charges for replies beyond it at the same rate as a utility message to that customer's country. Before that date there was no monthly limit. If your WhatsApp account has no payment method, Meta stops delivering replies once the allowance is used, so add one before you need it. Messages you start outside the window are templates, and those are charged.
Is there a free trial?
No. Connecting a real business number involves business verification and approved templates, which is real work on both sides, so a self-serve trial would not be honest. There is a demo and a written quote instead.
Meta's rules
Why can I not just message anyone I like?
Outside the 24-hour window you can only send templates Meta has approved in advance, and only to people who agreed to be messaged. That rule is the reason WhatsApp is still worth having: it is why your own inbox is not full of businesses you never contacted.
What counts as agreement to be messaged?
Something you can point to: a tick box on your order form, a line in the contract, a reply to a first message, or a note in your own system. It does not have to be elaborate, and it does have to exist.
What happens if customers block or report us?
Meta scores the number's quality from how recipients react, and a poor score lowers how many new conversations you can start. We watch the rating and stop a template that is doing damage before Meta does.
Can I upload a list I bought and message it?
No, and we will not build it for you. It is the fastest way to lose the number, and the number is the asset.
What is BitByteCore's status with Meta?
A verified Meta Tech Provider, verified on 9 September 2026. That is what the verification says and it is all we claim: we are not a Meta partner, not a Business Solution Provider, and not affiliated with Meta beyond that verification.
Data and privacy
Can you read my customers' messages?
Messages on the WhatsApp Business Platform pass through Meta's servers and through the software that runs your inbox, which is how a team can answer on one number at all. Our staff access conversation content only where it is needed to run or fix your service, and the privacy page on bitbytecore.com sets out what is handled and why.
Where is my data kept?
Meta holds the WhatsApp side. The inbox, your templates and your contacts sit in our systems for as long as you are a client. What we keep and for how long is set out on the privacy page linked in the footer.
How do I get my data deleted?
Ask, at admin@bitbytecore.com, or follow the steps on the data deletion page linked in the footer. Your WhatsApp Business Account is yours and stays with you; what we delete is our copy.
Do you sell or share anything?
No. Your contacts and conversations are not sold, not shared with other clients, and not used to train anything.
Working with BitByteCore
Who are you?
A registered company in Pakistan, run by the people who answer your messages. The founder works inside a packaging business, which is why the industry pages read the way they do: the daily problems on them are not market research.
Can I see the software before I commit?
At the demo, yes, on a call. We do not publish screenshots of the multi-client product because it is not shipped yet, and a picture of software that does not exist would be the fastest way to lose your trust and Meta's at the same time.
What if I want to leave?
You keep the number, the WhatsApp Business Account and the conversation history. We hand back what is yours and delete what is ours to delete, on the client terms linked in the footer.
How do I reach a person?
Book a demo, or e-mail admin@bitbytecore.com. It is a real mailbox that a person reads.
Still not answered
Book a demo and ask. Half an hour, no obligation, and you will get a straight answer even when the straight answer is that this is not the right fit for your business.
See it on your own number
A short call, your questions answered, and a clear picture of what connecting your number involves. No obligation and nothing to install.
Book a demo